As it happens, I work at a map-making company (what are the odds?). While the majority of our products are produced on paper we do offer a fairly basic digital edition of our street guides and, as of yet, have not attempted to join the Mapquests of the Internet.
Believe me, there is a lot of work that goes on behind the scenes in order to bring a map up on computer let alone route you to your destination. Routing is a major headache as you have to keep track of one-way roads, road construction, height limitation on underpasses, truck restrictions, speed limits and the like. In the state of California alone, our database houses almost two million arcs (or street segments). Every arc contains over 30 attributes (pieces of information). Maintaining an up-to-date nationwide street database is a difficult and never-ending process.
But I can appreciate the humor at being advised to go to a movie theater 3000 miles away....especially when it comes from a potential competitor! ;-)