It's interesting to see negative comments about job centre staff. I used to work in job centres and found taht most of the people there really tried to help those signing on. Even the people who would try really hard to cause hassle, threaten staff, shout abuse etc...

Certainly the idea that staff don't know about people's rights, or care, seems interesting. I spent a lot of time helping people undersatnd the VERY limited powers of the employment service, helped others establish their identity so they could claim benefits, and helped many look for work in a constructive way. I was far from alone in such endevours.

Certainly there were pepople working at the job centre who really didn't care about others. But I encouter similar people when I go into supermarkets, garages, in local government, all over the place. And there were certainly a fair few people I met signing on who were making illicit claims for benefit, steering as far clear of work as they could, and / or being nasty as hell. I think it's just people being people.