What sort of 'puter you got oaklet? I have a packard bell and it too comes with software (windows xp etc) preloaded. But the software is in a seperate partitioned and protected part of the disk so what I have to do is go to all programmes, accessories, system tools and click on system restore this will allow you to restore your settings to a date before you started to have problems. You won't loose any data and it may sort your problem out.