NTL are getting worse though, Kevin. I took 6 weeks for them to reset the permissions on my web space - although I told them exactly what the problem was on the first call! It took not one but two letters of complaint before it was resolved. Non as good as the above though:-)

They have also closed the unhelpfull desk for TV services at the times you need it most - evenings and weekends!

My classic was at Marks and Spencers in Salford just after the IRA bomb had blown up the Manchester store. I took back a pair of trousers that had gone 'knobly' down the outside of one leg after a matter of 3 or 4 weeks. The woman on the desk suggested that it was fair wear and tear. When I pointed out that fair wear and tear would affect the whole garment she said that I must use one leg more than the other - honestly!

At that point I, with a completely strait face, commented that the IRA seemed to have destroyed the wrong store! She went all sorts of shades of purple and called a manager. Who, upon listening to why I had made the comment, told her in no uncertain terms to refund my money and give me a £10 gift voucher for my trouble:-)

Good old M&S

:D