John
I can still remember going into companies when people started to abandon Wordperfect and move on to Word. I did a lot of crosstraining and most of it was -
I do this in WP, what do I do in Word. They were sweaty armpit 1 day sessions, but they worked and everyone that I taught, by the end of the day were looking forward to going back and working in Word.
The same was true about crosstraining people from Lotus 123 to Excel.
The worst part of that was getting caught up with converting files after the training. A nightmare.
Having said that, I earned a lot of money as a freelance trainer and earned an excellent reputation.
Oh for those days again. Learndirect has taken away a lot of that work.