I've had two stays in hospital since December and MRSA was something that did concern me. The hospital had a poor record for infection but one op was an emergency and I'd been waiting over a year for the other one so didn't really want to have to try elsewhere, even if that were possible.
Luckily the standard of cleanliness wasn't as bad as I'd feared. It could have been better but it is profit before all else these days. My big complaint was with the food - it was diabolical - but I had supplies brought in and, luckily, wasn't in long enough to suffer from malnutrition!
I think that we, as a nation, need to get into the habit of complaining loud and long about the poor service we receive and complain to the top - not the poor buggers trying to do their best with limited resources. Problem is we've been brought up not to make away a fuss, which is why these horrors who milk the system get away with so much - nobody really knocks them back.