Aye Kim but all other things being equal, I can assure you that I would be dealing with the company that offers me prompt service and in many areas there are plenty that can. I think as time goes on, this will become even more important.

I've only had one fall out with a (UK) music company that I do sometimes see recommended here. It was a long saga over the purchase of a new tenor banjo. I payed for next day delivery, even agreed via a phone call to accept an alternative as what I ordered was not in stock and still after a succession of phone calls, did not get my delivery until a couple of weeks later and when I got it, it was badly set up. I try hard to bite my tongue each time I read thier name and certainly would never deal with them again.

My last fall out was with a supplier of computer equipment. My Internet order would not go through and when I phoned thier sales, they said they couldn't offer me the internet terms via the phone and that I should contact thier webmaster to get my (THIER) problem sorted. Needless to say, I shopped elsewhere and will not bother with them again.

I think in Mark's case here, from what I've read and understood, the issues to me wouldn't so much be that what sounds like a cock up occured but that such a problem when reported is recognised and that every effort is made to resolve the matter as swiftly as possible and are dealt with in a friendly and helpful manner. It sounds like that has happened.

Jon