That's good news Mark. Reading your saga from start to here, there is nothing that would put me off dealing with Elderly. In fact I'm quite impressed by the efforts they made to rectify the problem.

On a personal level with orders going wrong, I think the company that impressed me the most was a company called Euronetwork. I'd just put in a small order maybe £15 for some audio leads. I couldn't get the credit card details through for some reason and decided to give up. The next day, I got a phone call from them telling me they noticed that I'd 3/4 placed an order and that they were wondering if there was a problem and if they could help. Matter, including order dealt with in 5 minutes over the phone.

I don't think I will often be buying audio cables again but that one call made the difference to me of probably never trying thier company again or happily reccommending thier services to others. A little old fashioned communication can go a long way!