We updated to SP2 a few days ago and it was a complete disaster. After restarting, the computer seemed to work OK but once it was turned off, windows would never start again. The error message was:

\system32\ntoskrnl.exe missing or corrupt

Called SP2 help line and among the four people we talked to, they may have been able to spell Microsoft if they put their heads together. Promised to have a tech call us but it's been nearly three days and no call.

Sent the machine to the shop and they formatted the hard drive and reloaded Windows with SP1. When they added SP2, they got the same result we did. So, they did it again and returned it to us without SP2.

Now, after three days of work and more than $250 spent, we're almost back to where we were before the fateful click.

We hear that it works much of the time but this scenario should be a warning of the risk you are taking when you install SP2.

We'll never accept an update from microsoft again.

Bev and Jerry