John:

When we said, "When they added SP2, they got the same result we did" that wasn't precisely correct. Actually, they found a different system 32 file corrupted.

At this point the tech called us and we agreed with his approach of, as you say, not spending a lot of reasearch time" at $80/hour.

We've been using Norton AV, Spy Sweeper, Ad Aware and Pest Patrol and now we've added Spybot, too. We sweep the hard drive for viruses once a week and run all of the others, too. So far we've hardly ever picked anything up.

At this point, we'd rather buy a new machine with SP2 already installed than to accept another download from Microsoft.

By the way, we asked Microsoft for $200 in damages in writing. Don't hold your breath until we get it!

Bev and Jerry