"A very large number of people apparently got SP2 by AutoUpdate and thus may NEVER have seen ANY instructions."

Yes, John, that is exactly our point. When we suggested that to Microsoft the reply was that we should have known. Does everyone know that except us? We don't think so.

And, as you have pointed out, going to Gateway's site (or anyone else's) wouldn't have helped anyway. When we pointed out that Gateway's site simply referred us back to the Microsoft site, the "manager" expressed surprise.

Bev and Jerry