1. British Telecom 1571 Voicemail that cuts in on the second ring, and prevents me from calling my elderly mother, because she can't get to it in time. She didn't request it, and has repeatedly told them she doesn't want it.

2. British Telecom staff who have been telling me for two years "Yes, we understand the problem, and we will discontinue 1571 on your mother's number immediately". It's still on!

3. British Telecom, for insisting that customers pay Premium Line Charges incurred as a result of fraudulent setups, which BT could easily prevent, were it not for the fact that they get one third of the money. Accessories before and after the fact usually are prosecuted, but not, it seems, BT.

Don T.