Ain't that the truth! I spent a couple of days in the hospital after a minor slice and dice recently and the above rings, unfortunately, rather true. From the get go. I could not reach the call button when I woke up... the assholes had it tied OUT OF REACH. Twas only when I got hold of the divider curtains and began to try to rip them from the ceiling that I got noticed. I only spent two days there but it would take me three days to tell all the stories of incompetence and, seriously, downright nastiness of the staff. And, it continued during the recouperation period after I was sent home... enough... I just want to forget about it.