Do you really think that any organisation that allowed any of its representitives to personally abuse and call their customers names - like 'asshole' and 'idiot' in response to civil requests - be following organisational principles likely to enable any organisation to flourish and prosper?

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I certainly did not intend to refer to anyone in particular with those terms - I referred only to those who act in such a manner. Feeling guilty, Shambles?
-Joe Offer-