what steps will be taken to ensure that it does not happen again.

This guy may couch all his terms in apparently polite language, but when it all comes down to it, he is nothing more than a passive-aggressive bully. His relentlessness, and his assumption that he is entitled to the explanations and answers HE wants to hear, all confirm this.

Shambles, you are NOT entitled to any of those things. Max will run his site as he sees fit, and part of that is his appointment of people to help moderate the forum. He trusts their judgement. If you don't like it, piss off.