Not as far as I understand it Mmario.

As far as I'm aware (and could make out through IP addresses), when I first started with them, they were resellers and when the Annexe first started, briefly it ran like this on my best guesses and memory:

They were using some bigger host in London docklands but were never reliable but that changed not long after I started.

They moved over to some company I think based in Florida US and things improved for a while although the same communication problems existed and levels of service dropped towards the end until.

For the last few years, they have had thier own servers, and really seemed to have got thier act together (apart from the still remaining communication problems).

Some of the communication problems can not be down to a 3rd party by my way of thinking and that does not include just the web availability. I currently show as owing them money for folkinfo. It's another issue I've tried to take up with them - why we pay by standing order and records our end show payements have been made but they are so slow to show on my "control panel".

Overall IMO, they have been a "YES we will do" (and sometimes have done) but on several issues, I do not think that them waiting for a reply to be able to pass on to someone else (have that with one Mudcatter at the moment BTW whose site I've hosted for the past couple of years but have been honest enough to say I don't know what is going on and I'll help in re-locating...) is the reason.