Within my experience, most computer "errors" occur because some nitwit—often a whole string of nitwits—don't take the necessary minute or so it requires to actually sit down at the computer and log in what they're supposed to log in. After I got married, it took me five tries to get my employer's financial department to make the necessary changes in my withholding tax and change the company health insurance coverage to include my wife. I finally had to go to the department manager. She made a couple of phone calls, raised hell and slid a brick under it, and half an hour later, it was fixed.

I don't know how you can resolve the particular problem you have right now, but I think that in the future, I would insist that the doctor, or whomever, give you a paper record, signed and notarized if need be, so you have proof in hand of what should be in the computer.

Both belt and suspenders may not be fashionable, but they do help keep you from falling on your face when, due to circumstances beyond your control, your pants unexpectedly wind up around your ankles.

Don Firth