Donuel, what happened is simply awful. I agree with the people on this thread who said to try to get records from your health insurance companyman. Also, I strongly recommend contacting the office of your Congress. I live in Montgomery County, as you do, although I don't think I know you. About two yrars ago, I contacted our Rep's office about some screw up in the federal govt bureaucracy that was terrible in its effects on me, and I got the matter resolved FAST. The people in HR at the federal agency I used to work for called me after the matter was cleared up and told me a bunch of lies. They also blocked me from talking to anyone else in their HR office. They wanted me to send them something in writing saying that they did everything they were supposed to and that I was completely satisfied. Ha!