I cant say anything bad about Norton other than the one time I got hit
with a virus (bugbear) couple of years ago(through a word file mailed from a friend) norton failed to detect it.

When I bought a pc last january it came with a free 3month version of Nortons, when the time ran out and I paid for a renewal, the install
failed to work.. I followed the instructions which told me to uninstall Nortons and re-install it, however after uninstalling I found I couldnt just do a full install from Nortons website only a renewal.

SO I emailed Nortons and asked them -- their response was that anything that comes pre-installed is the responsibility of the vendor and that it has nothing to do with Nortons. About all they could do was offer a refund. (Since nowadays they dont even supply recovery disks with a computer I thought I had to take my computer over to the vendor, turns out the recovery section is on a separate partition on the hard disk..