The following would be my first rsponse to your answers.
The document is corrupt, or even the template that comes with the software.
Maybe the first thing to do, is create a brand new document for printing and do not include any copying etc from the current document, incase parts of it are corrupt. Test that and see if it is OK.
If that doesn't work then
It may well be a good idea as SRS says to un-install and re-install the software
Having done that, re-create the document from fresh and see if that works OK - do not copy anything from the old document.