It is obviously WRONG that anybody should have to go through this kind of event! It is wrong that it will happen again, but it will, somewhere!
Maybe we should look to how much we are prepaired to accept for our cheep fuel?
I am not personaly involved in this incident, and I do not know how I would react if I were, but the answer is not to scapegoat this incident but to use the groundswell of public opinion to try and ensure it does not re-occur.ANYWHERE!