Thanks John- I went into Norton- my personal firewall is indeed on as is everything else that should be.
Your comments about Dell are very well founded. I usually go on to their "online chat" (my speech is very bad) and their answer to just about everything is to do a "system resore".
I had trouble shutting down this computer last night. It just would not shut- I went on to the "online chat" and was told to do a system restore- just like I was told to proform one after I had difficulty turning it on a few days ago. I am convinced that the "techs" have little more knowledge about this system as I do.