Don,I thought that should start the download for the plug in (can't remember exactly what happened when I first used hearme)an I can't see what you are doing wrong.

Just one thought, what browser are you using? I don't know what happens if you don't have Internet Explorer 4.1 or higher on your system.

The only other thing I can suggest it that you go to hearme.com and see if they have a technical support section that might me able to help you.

Jon