America West, recently absorbed by UA, is of the same level of indifferent service, piss-poor manners, shoddy maintenance and overbooking and bumping. When BBW went to COlorado last weekend she spent 2 hours on the tarmac while they identified, located and replaced three parts that needed replacing. Makes you ownder why they loaded a plane full of people, when the plane had parts needing replacement. I am only grateful they didn't fly without replacing them, but what happened to scheduled maintenance in the hot quest for profits?

Mutliple people lost their connecting flights, and were met with indifference by overworked desk hands. A real cockup. Same thing happened to six firemen from New York coming out West for a trade show the day before.

A