There was a screw-up and we had to pay extra car rental charges to get to Fresno from Merced to enable us the catch our UA flight home from LA.

We tried UA and they said we would have to do it through the local office of the smaller airline concerned. Weeks went by and nothing happened. We tried again and in the end the main office sent us the refund.

And about a week later - the refund from the local office arrived.

Don't them..................