A few years ago we were in the market for an inkjet printer. I researched them pretty thoroughly in computer magazines and on the internet, and decided that the Canon S630 would best suit our needs. Among other things, it uses separated ink cartridges for each color so you don't wind up wasting a lot of ink (and money) when only one color poops out. At the time, one of the few stores around that had them in stock was a Best Buy, so that's where we got it. Never had a problem with it. But that's the only thing we've ever bought there.
Both Barbara and I have HP Pavilion zv5000z notebook computers. We blew the budget and paid around $1,800 apiece for them, ordering directly from the Hewlett-Packard shopping web site, which gave us the opportunity to customized: AMD Athlon 64 CPUs, 1 GB RAM, 80 GB hard drives, internal CD/DVD player/burners, and internal 1.44 MB floppy drives, wireless ready. And both laptops have 15.4" WXGA high-definition widescreen Brightview displays: great for watching movies on DVD (we recently signed up for Netflix, and are catching up on a lot of movies we've missed).
Blowing the budget even further, we popped for a cable internet connection and got a wireless router, so we have our own wireless network in our apartment. Our desktop, put together in a local "screwdriver shop," is sick right now and out of the loop—it picked up a lot of spyware and crap that I can't get rid of (burrowed into the registry), so as soon as I get what I need off the hard drive, it's going into the shop for reformatting and upgrading). Once it's all fixed, complete with wireless module, it'll join the party.
Anyway, after a few teething problems, the HP laptops are working just fine. My hard drive went hinky a week or so after it arrived, so I sent it back, and they returned it within about a week with a new hard drive, no charge, and they paid the postage both ways. We both had a problem with some programs (like Microsoft Word!) refusing to load, so I called HP tech support. The young woman I talked to had an Indian accent (not surprising). She was quite knowledgeable and we got it all sorted out fairly quickly. It wasn't the computer, it was the "Data Execution Prevention" security feature of Mickeysoft's SP2 being paranoid. She asked me if I had activated my Norton Security System firewall, and when I said yes, she had me drill into the system, pull up an obscure Microsoft screen, and uncheck a box. From then on, everything worked fine.
Perfectly satisfactory service as far as I'm concerned. But as I say, maybe I've been lucky.