Sounds as if this is an AOL problem - nothing new here - but he's going to have to use slightly different procedures depending how he is hooked to the AOL "MODEM". Generally he or the techie will tell him to go into ControlPanel, open up the Network Connections file, and create a network connection for the AOL system. Once thie network connection has been established, he can get onto the AOL service by clicking onto this new neyworkconnection - easier if he creates a shotcut on his desktop - and then get his email and browser programs signedinto whatever service he is using.

   Dave