kat, that is an absolute lie. I monitor all traffic out of here, and even on our busiest show, we never used a third of my pipe. Of course your ISP is going to tell you that. There are many factors involved though. Your traveling through about 5 to 10 network on your way to mine, so any one of them could be acting up. Sometimes if you disconnect then reconnect, you can get a new route, but not always.