My elderly mother is in a nursing home following a severe stroke and has no hope of any real recovery. She cannot talk, is being fed through a tube and has very little movement.

My daughter has been trying to arrange to deal with her affairs, to have post redirected etc., but has run into real problems with my mother's GP who seems not to understand what is required in the way of documentation from her and to be almost deliberately obstructive. This even extends to not understanding that she needs to provide a certificate stating that my mother is incapable of handling her own affairs before we can get mail redirected by the Post Office to my daughter's address.

Right now I am considering making a complaint against the doctor but do not know to whom I should direct it. Has anyone had any experience of the process or know how we should go about it?