Fairly frequently I find that when you call and they start with their annoying "if you want this, press that" tripe, if you never press anything, eventually the heartless bureaucracy
will say " If you are not calling from a touch-tone phone one of our operators will be with you shortly" or something like that.   And eventually a real person comes on the line. I think there may be a requirement that they service people who do not have touch-tone phones.

That way, at least you never get trapped into voice mail hell--and you keep your blood pressure down.

It takes patience--but if you have time--just listen to some music in the meantime--hold the phone just close enough so you can distinguish between a canned voice and a live voice--so you can hear your music and not the garbage they try to inflict on you. Of course, when I do this, I listen to classical instrumental music--so I can tell that any voice is coming from the phone.

It seems to often work.