The PA; I understand what you say; I have aging and ill parents too, of roughly the same age as yours. What I was trying to point out is that one case (or even several cases) do not stand up as evidence of a service that doesn't work; the fact is that it does, most of the time. It doesn't organise itself; someone has to buy equipment, pay the wages, collect evidence about what treatment works and what doesn't, organise the staffing, recruit people, pay the bills, manage waiting lists, plan for future care needs, deliver training etc etc...managers contribute too, and most clinical staff would support that statement.
In Tesco you get produce on the shelves because the supply chain is well managed and the staff are well led. The function is fundamentally the same in the NHS; it's just that people who don't want to acknowledge the facts find managers an easy target.
I read the case history of your mother carefully; all the key decisions would have been made by clinical staff, not the managers you seek to scapegoat.
I hope your mother makes a full and speedy recovery.
Tim