The admin work is what nurses are spending more time on instead of being primary care givers in Canada. A large part of their work is completing information sheets and logging treatment, then typing them up on computers (duplication of effort, the work and time)

Unfortunately, if you go to an emergency department in a hospital, they will place you in triage where you can linger for hours unless you display life threatening symptoms. The ambulances have emergency priority patients to deal with too, and transport from one facility to another is secondary.

As disturbing as it might be, they cannot always give certain medications to an 86 year old woman without an anesthetists permission. She could have died very easily if it conflicted with other medications; and if she could have received surgery sooner it might have compromised the anesthetists ability to administer the necessary drugs. Not making excuses for poor hospital services, but it sounds like you got stuck on a busy day. I spent hours with kidney stone pain, waiting to be treated once, but the poor bastards ahead of me could have died without help first, I was just in some pain but no immediate danger.

Yours, Aye. Dave