I will never use UPS again - they damage stuff shipped from US. Never had a problem with USPS - which goes to Aust Post here.

A piano accordion had been drop kicked so hard that the box was crushed - and the bass buttons had been forced by the impact to jam together.

The guy refused to accept that even the box had been damaged - refused to pay insurance to get it fixed - fortunately not a major hassle.

They don't even have an office in Queensland - all done from Sydney -then private contractors to Brisbane.

fedex probably has no agent here either.