Oh, and Jeeri & Jon,I bought two Dilbert books in the middle of last year but it was just too close to the reality - more autobiographical than funny, because I have been living in Dilbertland with a boss just like that. It made me want to cry not laugh.
I'm probably ready to read it now, though.
Have you seen the User Friendly comic strips - about an Internet Service Provider and it's customer support staff - very Dilbertesque.
http://www.userfriendly.org/cartoons/archives/99dec/19991218.html
Helen