I have been trying to put some old Folk footage I recorded years ago on VHS into my Dell 5150 to transfer to DVD. I have been using Nero for my sound recordings for some years and never had problems, however, I have been in contact with them over the past three weeks ( they take at least two days to reply to tech emails) trying to sort it, all to no avail, in fact I think the latest communication is gently trying to tell me to get lost,as they have now deciced it might be my video card is not compatible with their program, very nice, seeing that I paid good money to buy the program in the first place, although to be fair, they have probably just run out of ideas.

The thing that I cannot understand is that if I clear the program off the computer and reinstall it, then open it, it works perfectly for as long as I stay connected. If I switch off and leave it overnight for instance, when I try to open it I get the message "Failed to initialize the capture device, check the settings" but the settings are exactly the same as when I switched off. No matter how many times I try it comes up with the same message.

If I clear it off again and reinstall, hey presto! it works again until I switch it off.

Even with being "computer challenged" my common sense tells me that if it works each time I reinstall, surely the capture card must be compatible. The fact that I CAN get it to work perfectly, although having to reinstall the program each time, makes it worse than if it didn't work at all.

I have tried a couple of other "trial video programs" but they do not seem to want to work, and I would prefer to stay with Nero if I can sort it,

Hopefully there is a simple solution, something I have missed, can someone please come up with some suggestions before my reasonably new highly recommended Dell machine goes out the window.