And I hope the decision would be to treat him without prejudice. Forget the editorial comments - answer his questions directly. The answers might not be what he is looking for, but if the responder is direct and to the point and leaves out the personal comments, the action is much more effective.   Bullet point answers as well - "no, we will not be moving this thread because of X Y & Z". Done. Then when it is questioned again, the answer is there.