I like the analogy used by Shambles. If I was another customer more contented with the employees I'd consider it extremely impolite if one customer not contented with the employees would complain loudly each day in the shop about the employees both for the customers and the employees to hear (we know this type of customer, don't we?). I'd think the adult way of action would be to bring his issue to the attention of the employer and if the action or inaction of the employer would not what he would like it to be to shop somewhere else instead of daily repeating the complaints in the shop for everyone to hear. As I said already I like the anylogy introduced by Shambles.

Just BTW, Shambles, have you ever complained privately at Max about his volunteer employees and if so, what was the gist of his response?

Wolfgang