The biggest problem I had with UPS was when I lived alone and of course wasn't there to sign for stuff. At that time, unless the sender specified that they were permitted to leave it, they couldn't.

The problem was that, although they have a large warehouse in my town, they won't give you a local phone number. (And that's unchanged).

When I'd get the notice that they'd "attempted delivery" I had to call Kansas City, about 180 miles away. The Kansas City office would not receive a report on Wichita deliveries until after 6:00 PM when all the Wichita drivers returned from their routes, and they shut off the switchboard promptly at 5:00 pm in Kansas City.

If I called the next morning, I would be informed that the package was "on the truck" for redelivery and they couldn't stop it. Sadly, two attempted deliveries meant they immediately shipped the package back to the sendor - apparently before checking with Kansas City.

One package went back to the shipper three times before I finally managed to get someone at the local warehouse to "intercept" it for me. Threats of bodily injury (and four visits to the warehouse) were required.

UPS here apparently has not changed their procedures, but most shippers who use them appear to have learned that they must authorize the drivers to dump the packages without receipts.

John