It's a shame that staff are dictating to the people who pay their wages what is and isn't acceptable. I used to do pub work in the 70s and as far as my landlady was concerned the customer could do no wrong. Obviously those that got right out of line were dealt with but, in general, Sylivie had the attitude 'give the customer what they want and you'll stay in business'. If we had behaved in the way thses peole are doing we would have been out of a job in two seconds flat!

It seems it needs a push by the punters to say - give us what WE want or we go elsewhere.