If it is new, call tech support (check at www.creative.com for the number). I bought an old Nomad JB III a year ago from them (yes they sell used thru their ebay store) and even though it was out of production for years, they gave me 6 months support and were very helpful.

BTW, the JB III records up to 9 hours in .wav (CD quality) format through a line-in jack...very handy for recording gigs, practice sessions, etc.

dw