In response to Scoville, my concern is that eBay semed OK about allowing a dodgy trader to continue trading (and, presumably, collecting appropriate fees from them in the meantime). And a market place needs to guarantee a level of safety for buyers - as the organiser, eBay should take appropriate and early action once alerted. They surely have a responsibility for avoiding fraudulent traders; if they ignore any warnings then they are equally responsible (in my opinion).

My other big concern is that it is really very difficult to contact eBay with an issue that doesn't fit into one of their pre-ordained categories. They provide the equivalent of an automated telephone service with options of which button to press - but with the big exception that you cannot be transferred to an "operator".

EBay has got very big, and also very rich - but not through caring.

Norman