Sounds like you got a bad seller, kat. I ordered a DVD and it never showed up. When I tried to email the seller I was told their right to sell on Amazon had been revoked. Amazon itself refunded my money, though. As a seller I haven't questioned it the couple of times my buyers have told me the books never arrived. All I generally asked was that they wait for the allotted arrival time to expire and then I refunded their money in full. Amazon definitely keeps you in the loop on the selling end, though. I am hooked. It's a great way to clean out unwanted stuff without having to haul it all down to the lawn and let strangers rummage through it.