HILARIOUS!!

Whenever I call the help-desk (with extreme reluctance), it's because I've already exhausted such things as the manual (on those rare occasions anymore when there actually is one) or the help screens related to the program--and I can't find an eight-year-old handy. I invariably get a recording that runs me throught the usually menu, and after I poke the appropriate number (sometimes not too obvious which that one is), I wind up listening to a vaguely rock arrangement of Pachelbel's Canon for about twenty-five minutes, interrupted by a recording telling me how important my call is.

Finally, I get someone with an east Indian accent (if male, he tells me his name id "Kevin," if female she tells me her name is "Britney"). Usually the best they can come up with is what I have already read in the manual (if there is one) or what the help screens say. Rarely does much of anything solve the problem. Then I thank them for their help (after they've given me a case number), disconnect, say a few naughty words, and begin poking keys at random.

That often fixes the problem.

Don Firth