Like Susan, I have the older Zen. Since Martin refers to the Media Source Organizer, I'm assuming it's similar to the version that we have, albeit somewhat newer. When Susan refers to playlists, I assume she is referring to doing the organization on the computer, in Media Organizer, rather than on the player itself. One key to successful organization is always using Media Organizer rather than Windows Explorer.

I think one problem with the Zen is that it creates its own "catalog" from the mp3 tags rather than giving you an Explorer-like view of the disc contents. Since I use my computer to create playlists when I want, a process I find quick and easy, I haven't experimented much further. I suspect that, by manipulating the mp3 tags with a good tag editor, you might be able to get a player display more to your liking.