Hi FBBAD,
Here is the info for the Scottish Public Service Ombudsman Offices which are based in Edinburgh.

SPSO
4 Melville Street
Edinburgh EH3 7NS
Tel 0800 377 7330
Text 0790 049 4372
Fax 0800 377 7331

There is a website which will explain how to file a complaint with the Ombudsman Office.The Website

You must be pretty much at the end of your rope FBBAD if you feel the need to go down this road.
Good Luck and hope all works out well for you.
Jude