Bill D -

Another point:

I get internet & cable TV bundled

I don't have cable TV, and the cable internet service that's offered appears to assume I do and appears to quote a rate increment for internet connection that's in addition to the basic cable TV hookup. BUT, despite my direct question they REFUSE to answer: "Am I required to subscribe to cable TV service in order to get this internet connection?"

The only answer I get to any and all questions is:

"The installer will explain it all when he puts in what you need."

I think it's called "advertising." The agents one can contact are allowed only to read the same ad to you that was in the newspaper. They are not permitted to show any evidence of knowing anything that doesn't appear in the ad (and apparently don't know anything else anyway.)

I've been trying to get real information for about 3 years now, on a casual basis for most of the time but with a couple of "concentrated efforts" to track down someone who would/could answer at least the trivial questions. I've been completely unsuccessful.

John