Ooh noooo! Sorry to rid you of your rocket science theory...but they're definitely NOT Smooth Ops...they were mentioned separately....

Now, they've been told they musn't contact me, Smooth Ops that is...which is an absolute hoot as they er..haven't..once...in all of this fiasco....but now it's an 'official no contact' I guess.

I LOVE the BBC Complaints system...it's wondrous! :0)