I am stumped, John. We've tried all things you mentioned and nothing comes up. It's weird because on booting up it does take her to that log in screen with her user name, but after that nothing but the background. Nothing when she right clicks, etc.

We'd only had the thing about a year, bought it brand new and it was hardly ever used so I don't *think* it is hardware. I think it is something stupid simple but I need it in hand to try some tricks myself. My daughter has never been into computers and so there's a learning curve there, too.:-) Thanks a bunch!