Tried that,SRS, thanks. No safe mode comes up, nothing. F12 nor F11 work one of which should run it in safe mode and the other of which should come up with Dell diagnostics as noted above.

John, I did put her in as the user, instead of me, back in Nov. but it's been working fine with that. I think one of them didn't know what they were doing and have either gotten a virus or changed something by accident.

Thanks.