I hope you are right, Bill. I have a feeling it has more to do with the little brother than a virus, too.

I had her try the latest things posted and, while none of them seemed to work, she did get a log in page with the little brother's name and it asking for his password. THAT's the first time she's seen that, SO when he get home from work and can give her the PW perhaps all will be revealed, I hope!